CTR Bikes offers a Guaranteed Bike Replacement Program for stolen and accident totaled bikes. The fee for this program is $89 paid at time of your order. The program is completely hassle-free - no paperwork or reports required. To ensure replacement, keep your bike locked at all times with the lock we provide to a secure object, one bike per lock. If theft or damage should occur, all you need to do is call our toll free number to report it, and within 5 business days, a bike equivalent in value to your original purchase, equipped with a kickstand, will be sent to your mission office. In addition, we suggest you enroll the replacement bike in the GBR Program as well. The Guaranteed Bike Replacement Program is automatically added to each Bike Package order.